It is useful for you to know how to enter Recovery Mode, Wipe Data, and Wipe Cache on your ZenFone 2. Recovery Mode means the bootable partition that has the recovery console installed that can help to repair your phone software installation.
You need to press some keys to reach that Recovery Mode so that you can find tools to recover your installation, including your official OS updates and fix problems on your device.
The following are the explanations on how to enter Recovery Mode, Wipe Data, and Wipe Cache on Asus ZenFone 2.
You can enter the Recovery Mode by turning off your ZenFone 2 then hold down the Power button and Volume Up together for several second.
When the phone is vibrating, please release the Power button then you can select Normal Boot or Recovery Mode using Volume Up or Volume Down button.
If you want to enter recovery, you can choose Recovery Mode and you will see an Android icon then please press Power button and Volume Up together, then please release the buttons. You will see Asus ZenFone 2 Recovery Mode.
To perform Wipe Data/Factory Reset, please enter Recovery Mode like the previous explanation. Then choose Wipe Data/Factory Reset using Volume Up or Volume Down button then please choose Yes, and wait until the process is complete.
If you want to perform Wipe Cache, please choose Wipe Cache Partition then you also need to choose Yes, and wait until the process of Wipe Cache is complete.
Those are the methods you can try on how to enter Recovery Mode, Wipe Data, and Wipe Cache on your Asus ZenFone 2. If your phone works normally, those methods will work on your phone.
If those are not working, you can try to ask some helps from technician or retailers to fix your device problem or ask replacement of your problematic device.